Last updated: 15 January 2026
These Terms of Use govern your use of the Blue Brook website and services. By accessing our website or engaging our services, you agree to be bound by these terms. Please read them carefully before proceeding.
Blue Brook Ltd is a company registered in England and Wales (Company Number: 11847293) with its registered office at 47 Whitmore Street, Bristol, BS1 3QH. We provide benefits assistance services including eligibility assessments, application support, and appeals representation.
References to "we", "us", or "our" in these terms refer to Blue Brook Ltd. References to "you" or "your" refer to the individual accessing our website or using our services.
We grant you a limited, non-exclusive, revocable licence to access and use our website for personal, non-commercial purposes. This licence does not include the right to:
While we endeavour to keep the information on our website accurate and up to date, we make no warranties about the completeness, reliability, or accuracy of this information. Benefits rules and regulations change frequently, and the information provided is for general guidance only.
The content on this website does not constitute legal or financial advice. For advice specific to your circumstances, please contact us directly or consult a qualified professional.
We provide professional assistance with benefits and social payments including:
While we strive to achieve the best possible outcomes for our clients, we cannot and do not guarantee any particular result. Benefits decisions are made by government bodies and are outside our control. Our role is to present your case as effectively as possible within the rules and processes that apply.
When you engage our paid services, a separate service agreement will govern that relationship. These Terms of Use apply in addition to any service agreement unless the service agreement explicitly states otherwise.
When using our website or services, you agree to:
Providing false information to benefits authorities is a criminal offence. We will not knowingly assist with any fraudulent claim and reserve the right to terminate our services if we believe a claim is not genuine.
Our current service fees are published on the Services page. We reserve the right to change our fees at any time, though any changes will not affect services already booked at the previous rate.
Payment terms are as follows:
We accept payment by bank transfer and major debit/credit cards. Invoices are payable within 14 days unless otherwise agreed.
You have the right to cancel services within 14 days of booking under the Consumer Contracts Regulations 2013. To cancel, please contact us in writing.
If you cancel before we have started work, you will receive a full refund. If work has already commenced, you will be charged for the work completed at our standard hourly rate, with any balance refunded.
Once an application has been submitted to a government body, no refund is available as the service has been fully delivered.
All content on this website, including text, graphics, logos, icons, and software, is the property of Blue Brook Ltd or its content suppliers and is protected by UK and international copyright laws.
You may print or download content for personal, non-commercial use only. You must not reproduce, distribute, or use any content for commercial purposes without our written permission.
To the fullest extent permitted by law:
Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
Our website may contain links to third-party websites for your convenience. We have no control over the content or practices of these sites and accept no responsibility for them. Your use of third-party websites is at your own risk.
If you are dissatisfied with our services, please contact us at [email protected]. We take all complaints seriously and aim to resolve them within 14 working days.
If you remain dissatisfied after our internal complaints process, you may seek independent advice or refer the matter to relevant regulatory bodies.
We may revise these Terms of Use at any time by updating this page. The date at the top indicates the latest revision. Your continued use of our website after changes are posted constitutes acceptance of the revised terms.
For significant changes affecting ongoing services, we will notify affected clients directly.
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These Terms of Use are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website or services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For questions about these Terms of Use, please contact:
Blue Brook Ltd
47 Whitmore Street
Bristol, BS1 3QH
Email: [email protected]