Contact Us
We're here to help. Reach out to discuss your situation and learn how we can assist you.
Our Office
Blue Brook Ltd
47 Whitmore Street
Bristol
BS1 3QH
Office Hours
Monday to Friday: 9:00 - 17:30
Saturday: 10:00 - 14:00
Sunday: Closed
Bank holidays: Closed
How to Reach Us
The best way to get in touch is by email. Please include a brief description of your situation and what type of help you're looking for. We'll get back to you within one working day to arrange a free initial consultation.
If you prefer to visit in person, our Bristol office welcomes walk-in enquiries during office hours. However, for consultations lasting more than a few minutes, we recommend booking an appointment to ensure a caseworker is available to give you their full attention.
Finding Us
By Train
We're a 10-minute walk from Bristol Temple Meads station. Exit onto Temple Gate, walk towards the city centre along Victoria Street, then turn left onto Whitmore Street. Our office is on the right-hand side.
By Bus
Multiple bus routes stop on Baldwin Street, a 3-minute walk from our office. Services 1, 2, 3, and 4 from various parts of Bristol all stop nearby. Check First Bus for current timetables.
By Car
The nearest car park is the Galleries Car Park on Bond Street, approximately 5 minutes walk away. There's limited on-street parking on surrounding streets, but we recommend public transport where possible.
Accessibility
Our office is on the ground floor with step-free access from the street. The door is wide enough for wheelchairs, and we have accessible facilities. Please let us know if you have specific requirements.
About Blue Brook
Blue Brook Ltd is a benefits assistance company based in Bristol, helping individuals and families across England and Wales navigate the UK benefits system. We provide professional guidance on eligibility, application support, and appeals for a wide range of social payments and welfare benefits.
Founded in 2018, we've helped over 12,000 people access the financial support they're entitled to. Our team includes former DWP staff, qualified welfare rights advisors, and specialists in disability benefits, housing support, and family-related claims.
Company Information
- Registered Name: Blue Brook Ltd
- Company Number: 11847293
- Registered in: England and Wales
- VAT Number: GB 298 4521 87
- ICO Registration: ZA789456
- OISC Registration: F202100847
Frequently Asked Questions
We aim to respond to all email enquiries within one working day. During busy periods it may occasionally take up to two days, but we'll always acknowledge receipt promptly. If your matter is urgent, please indicate this in your email subject line.
Not at all. We offer our full range of services remotely via email and video calls. Many of our clients are based outside Bristol and we work with them entirely online. In-person meetings are available for those who prefer face-to-face consultations.
A brief overview of your situation is helpful: whether you're making a new claim, appealing a decision, or unsure what benefits you might qualify for. Include any relevant details like your employment status, health conditions, or family circumstances. Don't worry about including everything, we'll ask follow-up questions in our consultation.
The Galleries Car Park on Bond Street is closest, about a 5-minute walk. There's also limited metered parking on surrounding streets. Bristol city centre has good public transport links, so we'd recommend the train or bus if that's an option for you.
Absolutely. Many people find it helpful to bring a friend, family member, or carer to appointments. They can provide moral support, help you remember information, or assist with communication. Just let us know in advance so we can ensure we have adequate space.
Taking the First Step
We understand that reaching out for help with benefits can feel daunting. Perhaps you're not sure if you qualify for anything, or you've had difficult experiences with the system before. Whatever your situation, we're here to listen without judgement and provide clear, honest guidance.
Your initial consultation is completely free with no obligation to proceed further. It's simply a conversation to understand your circumstances and explain what options might be available to you.